Novimi · Support & Privacy
Animal friends and songs for family play. Account, purchases and creation tools are for parents and guardians.
Updated 10 October 2026Privacy notice
Who operates Novimi
Novimi is provided by Maksym Kravchenko, under the Noviora brand. Contact: support@noviora.app.
Play without an account
Bundled animals and songs can be used without signing in. Language, sound preferences and downloaded recordings are stored on your device. Novimi has no advertising or cross-app tracking and does not request the microphone, contacts or location.
Parent account and purchases
If a parent signs in with Apple, we store the Apple account identifier, an internal account identifier, session information, creation allowance and verified subscription transaction details. Apple processes payments; Novimi does not receive your payment card details.
Creating songs and voices
When a parent explicitly requests generation, the text or lyrics they provide, selected language and generation settings are sent to our server and ElevenLabs to produce audio. The request and generated audio are associated with the parent account. Do not enter sensitive information or identifying details about a child. A parent reviews the result before saving it to the play library.
Services and storage
Supabase hosts the Novimi backend in Frankfurt and stores account records and generated audio in private storage. ElevenLabs processes generation input and output under its own privacy terms (elevenlabs.io/privacy-policy). Apple handles sign-in, purchases and paired-device delivery. Processing by service providers may involve other countries. We do not sell personal data or use it for targeted advertising.
Retention and deletion
Account records and generated recordings are kept while the account exists, unless removed through available controls. In parent Settings, Delete account removes the Novimi server account and associated recordings, and clears downloaded custom recordings from that device. Local recording deletions sync to a connected paired Watch; an offline device must reconnect. Deleting only a local recording does not delete its server generation record. Deleting the app does not delete the server account or cancel a subscription. Apple and providers may retain records under their own policies and applicable obligations. You may also contact support to request access, correction or deletion.
Help with sound and Watch
Check the selected language and sound settings. Ambient audio respects silent mode. Open Novimi on both paired devices to sync; sending a recording may take time. Ready-made content is available offline, while sign-in and generation require internet.
Subscriptions and generated content
One custom recording up to 30 seconds is free per parent account. Premium includes 10 custom recordings up to 60 seconds per subscription month; unused creations do not roll over. Saved recordings remain playable after expiry. Manage or cancel subscriptions in Apple Account settings and use Restore purchases in parent Settings. Generated output may contain mistakes: parents should review it before sharing with a child. Only submit text you are entitled to use.
Support
Questions, access or deletion requests: support@noviora.app. Please do not email passwords, payment details or a child's full name.
support@noviora.app